Terms and Conditions

The terms and conditions published by Richard Casino set out the rules that govern every account, transaction, bonus, and interaction on the platform. Reading through them before depositing is a practical step, not just a formality. This page summarises the most relevant provisions for Australian players using the service in AUD, covering account rules, bonus conditions, payment procedures, restricted activities, and player responsibilities.

General Use and Eligibility

Richard Casino is operated by Metlait SRL, a company registered in Costa Rica under registration number 3-102-911867. The platform holds an e-gaming licence issued by the Tobique Gaming Commission, licence number 0000064. The current version of the terms took effect on 15 April 2026.

To open an account, a player must be at least 18 years of age, or the higher legal gambling age applicable in their jurisdiction. Players are personally responsible for confirming that online casino activity is lawful where they are located. Richard Casino accepts registrations from Australia and supports AUD as an account currency, but no Australian wagering licence is published. The service was named in an ACMA blocking action dated 17 July 2024. Australian consumer protections do not apply to this offshore operator, and the official casino Richard carries the full regulatory position of an offshore platform.

The terms are published in English, and the English version prevails in the event of any translation difference.

Account Rules and One-Account Policy

Each person may hold only one account. Accounts that share a household, postal address, IP address, or device can be treated as duplicates. Duplicate accounts may be closed, and any balances, bonuses, winnings, or pending withdrawals attached to them may be forfeited.

Account sharing is prohibited. Only the registered account holder may use the account, and third-party payment methods are not accepted. All payment accounts must be held in the name of the registered player.

VPN use to bypass geographic or game-provider restrictions is not permitted. If VPN activity is detected, the operator can suspend or close the account.

KYC Verification and Identity Checks

KYC verification is mandatory when requested and must be completed before a withdrawal can be processed. The standard minimum documents are a government-issued photo ID and proof of address. Depending on the account or transaction history, additional documents may be requested, including payment-method proof, source-of-funds or source-of-wealth evidence, and in some cases video or phone verification.

Verification review can take up to 30 working days after all requested documents are supplied. If the casino is unable to reach a player by phone or email within two weeks of a withdrawal request, the account may be locked and the request cancelled.

Providing false personal data can result in bets and winnings being cancelled and the account being permanently closed.

Bonus Terms and Wagering Requirements

All bonuses and free-spin offers at Richard Casino are subject to specific conditions. Key parameters for the standard welcome package and recurring promotions include the following:

• Welcome package: up to AU$5,000 plus 500 free spins across five deposits, each requiring a minimum of AU$30.
• Cash bonus wagering requirement: 40x the credited bonus amount.
• Free-spin winnings wagering requirement: 40x the value of winnings.
• Maximum bet during any active wagering period: AU$8.
• Cash bonus validity: 7 days from activation.
• Free-spin validity: 3 days; the activation window is 1 day.
• Maximum withdrawal from free-spin bonus winnings: AU$150.
• Maximum winnings from cash-type bonuses: 10x the credited bonus amount unless a promotion states otherwise.
• Bonus stacking is not permitted; only one bonus may be active at a time.

If a withdrawal is requested before wagering is complete, the active bonus and all bonus-derived winnings are forfeited. Pokies and slots contribute 100% toward wagering requirements. Table games, roulette, video poker, and craps contribute 5%.

Bonus abuse, including patterns that suggest systematic exploitation of promotional terms, can result in the bonus and related winnings being voided.

Deposits, Withdrawals, and Payment Conditions

The general minimum deposit is AU$20, and the general minimum withdrawal is also AU$20. Deposits via Visa, Mastercard, Maestro, Apple Pay, MiFinity, and JET are processed instantly. Bank transfers take 3 to 5 business days. Crypto Processing is available with no upper deposit limit imposed by the casino.

Withdrawals are available via Bank Transfer and Crypto Processing. Weekly withdrawal limits are set at AU$10,000, and monthly limits at AU$30,000. Progressive jackpot payouts are paid in full and excluded from standard frequency limits.

The casino operates in EUR as its base currency. AUD transactions may be subject to conversion differences applied by the bank or payment provider. Bank transfers may incur an intermediary fee of up to €16 charged by third-party banks.

Deposits must be wagered at least once on pokies or slots before withdrawal. Table games, roulette, video poker, and other non-slot games require 3x wagering of the deposited amount before withdrawal.

Restricted Activities and Prohibited Conduct

The following activities can lead to account suspension, forfeiture of funds, or legal reporting:

• Chargebacks and fraudulent transaction disputes
• Collusion with other players
• Use of bots, automated software, or artificial intelligence tools to influence outcomes
• Sharing access to an account with another person
• Creating multiple accounts
• Using payment methods not registered in the account holder’s name

Technical errors that result in incorrect payouts can be corrected by the operator, and those winnings may be cancelled. Bets placed during confirmed technical malfunctions may be declared void.

Responsible Gambling, Refunds, and Complaints

Responsible gambling tools are available through customer support and include daily, weekly, and monthly deposit limits, loss limits, wager limits, session time controls ranging from 6 minutes to 1,000,000 minutes, cooling-off periods, and self-exclusion options. Limit decreases take effect immediately. Limit increases require email confirmation and take effect only after the previous limit period expires.

For refund requests related to a legitimate transaction, the window is 24 hours. For requests relating to unauthorised account access, the window is 30 days after the player discovers the access. Approved refunds typically take 5 to 7 banking days to process.

Complaints begin with the support team and can be escalated internally if not resolved. Players who need to contact the team can do so via Richard contact us for direct assistance or escalation.

Tax obligations arising from any winnings are the sole responsibility of the player. The casino does not deduct or withhold any tax on behalf of account holders.

Dormant Accounts

An account is classified as dormant after 12 months without any login or gameplay activity. Once dormant, a fee equivalent to €20 per month is applied until the account is reactivated or the balance reaches zero. Players can reactivate a dormant account by logging in and contacting customer support.