Last updated: July 29, 2026

Privacy Policy

This page explains how Richard Casino collects, stores, and uses personal information provided by players. The policy applies to all account holders and visitors, and it reflects the standards applied by the operator, Metlait SRL, registered in Costa Rica under company number 3-102-911867. Reading through this document helps players understand what data is gathered, why it is needed, and what rights apply to that information.

What Information Richard Casino Collects

When a player creates an account or uses the platform, Richard Casino collects several categories of personal data. This includes registration details such as full name, date of birth, email address, country of residence, and preferred currency. Additional information may be collected during the KYC verification process, which is mandatory before withdrawals can be completed.

Data collected across the platform typically includes:

Full name and date of birth
Email address and contact details
Country of residence and physical address
Government-issued photo ID and proof of address documents
Payment method details, including bank account or cryptocurrency wallet references
Source-of-funds or source-of-wealth documentation when required
Device identifiers, IP address, and browser or session data
Transaction history, game activity, and bonus usage records

This data is gathered through registration forms, cashier interactions, support conversations, and automated tracking during normal site usage.

Why This Data Is Used

The information collected serves several operational and compliance purposes. At a basic level, it allows the platform to verify player identity, process deposits and withdrawals, and manage accounts correctly. From a compliance perspective, AML and KYC requirements mean the casino must confirm a player’s identity and the origin of funds before releasing funds above certain thresholds.

Beyond verification, data is used to personalise the player experience, deliver bonus communications, manage loyalty program progress across 177 levels, and operate responsible gambling tools including deposit limits, loss limits, and self-exclusion controls. Aggregated and anonymised data may also be used for analytics to improve the platform and game catalogue.

Richard Casino does not sell personal information to unrelated third parties. Data may be shared with selected partners who support core platform operations. These include payment processors handling AUD transactions via Visa, Mastercard, Apple Pay, MiFinity, JET, Bank Transfer, and Crypto Processing; game software providers from the 50+ studios in the catalogue; fraud prevention and identity verification services; and regulatory or law enforcement bodies where legally required.

All third-party relationships are governed by data processing agreements, and partners are required to handle information to the same standard applied by the platform itself. Cryptocurrency transactions are processed through dedicated crypto payment infrastructure, and blockchain-based payment records remain visible on-chain in line with the nature of that technology.

Cookies and Tracking

The site uses cookies and similar tracking technologies to maintain sessions, remember preferences, and measure platform performance. Some cookies are strictly necessary for the site to function, while others are used for analytics and marketing. Players can manage cookie preferences through browser settings, though disabling essential cookies may affect how the site operates.

IP address data is collected automatically on each visit. This information may be used to detect VPN use, which is prohibited under the platform rules, and to identify duplicate accounts where multiple registrations share the same IP or device.

Data Retention and Account Dormancy

Personal data is retained for as long as an account remains active and for a period after closure, as required by applicable regulations. An account is considered dormant after 12 consecutive months without login or gameplay. Dormant accounts are subject to a monthly fee of the equivalent of €20, which is deducted until the account is reactivated or the balance reaches zero.

Following account closure, transaction and identity records are retained for the minimum period required by anti-money laundering rules, which typically spans several years depending on jurisdiction.

Player Rights Over Personal Data

Players may request access to the personal data held about them, ask for corrections to inaccurate information, and in some circumstances request deletion of data where it is no longer required for legal or operational purposes. Requests of this kind should be directed to the support team via live chat or email at support@richardcasino.com, which operates 24 hours a day, seven days a week.

Requests related to unauthorised account access must be submitted within 30 days of discovering the relevant issue. Refund requests related to verified unauthorised transactions are typically processed within 5 to 7 banking days following approval.

Security Measures

The platform uses SSL encryption across all data transmissions between a player’s device and the casino servers. Account access is protected through standard login credentials, and password recovery is available via an email link. Players are responsible for keeping login details secure and should not share account access with others, as account sharing is prohibited under the terms.

For additional context on how the platform handles player wellbeing alongside data security, the Richard responsible gambling page covers the tools available to manage gameplay and set account limits.

Changes to This Policy

The privacy policy may be updated from time to time to reflect changes in operations, technology, or regulatory requirements. The current version of the terms, including this policy, was last updated on 15 April 2026. Continued use of the platform following an update constitutes acceptance of the revised terms. Players are encouraged to review this page periodically.

For general information about the platform and its services, the Richard main site provides an overview of the game catalogue, bonuses, and payment options available to Australian players.

Contact for Privacy Matters

All privacy-related queries should be directed to the support team. Live chat is available around the clock, and email contact can be made at support@richardcasino.com. The platform is operated by Metlait SRL and holds an e-gaming licence, No. 0000064, issued by the Tobique Gaming Commission. Australian players should note that Richard Casino does not hold an Australian wagering licence and was named in an ACMA blocking action dated 17 July 2024. Use of the service from Australia is the player’s own responsibility under the Interactive Gambling Act 2001.